Refund Policy

At Elite Makhana, customer satisfaction is important to us. We ensure that every product is packed with care and quality checks. However, due to the nature of food products, we follow a strict but fair refund policy.

Eligibility for Refund

A refund will be considered only under the following conditions:

• The product received is damaged or leaked
• The product is expired at the time of delivery
• The wrong product has been delivered

Non-Refundable Items

• Opened or partially consumed food products
• Products returned due to taste preference
• Orders with incorrect address provided by the customer
• Delay in delivery caused by courier or unforeseen circumstances

Refund Request Process

To request a refund, customers must contact us within 24 hours of receiving the product. Please share clear images or videos of the damaged or incorrect item along with your order details.

Refund Method & Timeline

Once approved, the refund will be processed to the original mode of payment within 5–7 business days. Processing time may vary depending on the payment provider.

Cancellation Policy

Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation requests will not be accepted.

Contact Us

For refund-related queries, please contact us through our official website or customer support channels. Our team will assist you at the earliest.